Your privacy matters to us. This Privacy Policy explains exactly what personal data ovo99 collects, why we collect it, how we use and protect it, and what rights you hold over your own information as an ovo99 member.
This Policy applies to all personal data collected by ovo99 in connection with:
ovo99 acts as the data controller for all personal data collected directly through the Platform. Where ovo99 engages third-party data processors (for example, payment processing partners or identity verification providers), those processors handle your data only on ovo99's documented instructions and are bound by appropriate contractual data protection obligations.
For the purposes of this Policy, the following terms have the meanings set out below:
ovo99 collects only the Personal Data that is necessary for the purposes described in this Policy. The categories of data we collect include:
When you create a Member account, we collect:
To comply with our anti-money-laundering obligations and to protect Members from fraud, we may collect:
| Data Category | Examples | Collected From |
|---|---|---|
| Registration Data | Name, email, phone, date of birth | You (on registration) |
| KYC / Identity Data | KTP copy, selfie, address proof | You (on verification request) |
| Financial Data | BCA / OVO account details, IDR transaction records | You & payment processors |
| Gaming Activity | Session logs, bet history, RTP outcomes | Platform automatically |
| Technical Data | IP address, device ID, browser type | Platform automatically |
| Communications | Live chat logs, support emails | You (on contact) |
ovo99 collects Personal Data through the following channels:
ovo99 does not purchase Personal Data from data brokers or marketing list providers. We do not obtain Personal Data from social media platforms except where you choose to share information by contacting us through a social channel.
ovo99 processes your Personal Data on one or more of the following legal grounds:
ovo99 uses the Personal Data we collect for the following purposes:
To create and maintain your Member account, verify your identity and age (21+ requirement), authenticate your login, and manage your account settings and preferences.
To process deposits and withdrawals in Indonesian Rupiah (IDR) via your nominated bank account (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja), and to maintain an accurate record of all financial transactions on your account.
To fulfill our obligations under ovo99's international gaming license, including KYC verification, AML monitoring, and the detection and prevention of fraud, multi-accounting, bonus abuse, and money laundering. Where suspicious activity is identified, ovo99 may be legally required to file a report with the relevant competent authority.
To deliver the games and features you access on the Platform, to record your game history, to honor your responsible gaming tool selections, and to personalize your experience — for example, by surfacing game recommendations based on your play history.
To respond to your enquiries, resolve complaints, process responsible gaming requests (such as self-exclusion and deposit limit adjustments), and maintain a record of all support interactions for quality assurance and training purposes.
With your consent, to send you promotional emails, SMS notifications, and in-Platform messages about bonus offers, seasonal promotions (including events tied to Idul Fitri, Ramadhan, Indonesian Independence Day, and major sports fixtures such as BRI Liga 1 and the FIFA World Cup), and VIP loyalty program updates. You may opt out at any time via your account notification settings or by contacting support.
To monitor the Platform for unauthorized access, denial-of-service attacks, bot activity, and other security threats; to enforce our Terms & Conditions; and to investigate and act on suspected breaches of Platform rules.
To analyze aggregate usage patterns, identify technical issues, measure the effectiveness of our promotional campaigns, and continuously improve the performance, reliability, and content of the Platform. Analytics are conducted on aggregated and, where practicable, pseudonymized data.
ovo99 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We may share your data only in the following circumstances:
ovo99 engages trusted third-party service providers who process Personal Data strictly on our behalf and under our documented instructions. These include:
All third-party processors are contractually bound by data protection agreements that prohibit them from using your Personal Data for any purpose beyond the specific service they provide to ovo99.
ovo99 may disclose Personal Data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are required to do so by applicable law, court order, or the requirements of ovo99's gaming license. In such cases, ovo99 will disclose only the minimum data necessary to satisfy the legal obligation and will, where legally permissible, notify the affected Member.
In the event of a merger, acquisition, restructuring, or sale of all or part of ovo99's business, Member data may be transferred to the acquiring entity as part of the transaction. In such an event, ovo99 will provide advance notice to affected Members and will ensure that the acquiring entity is bound by privacy obligations at least as protective as those set out in this Policy.
ovo99 operates as an internationally licensed gaming platform, and some of our service providers and infrastructure partners maintain servers or operate in jurisdictions outside Indonesia. As a result, your Personal Data may be transferred to, stored in, or processed in countries other than Indonesia.
Where such international transfers occur, ovo99 ensures that appropriate safeguards are in place to protect your data, including:
If you would like further information about the specific safeguards applied to any particular international transfer of your Personal Data, please contact our support team using the details in Clause 16.
ovo99 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our regulatory obligations. The following general retention principles apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Regulatory / AML obligation |
| KYC / Identity Documents | 5 years from date of submission | Regulatory / AML obligation |
| Financial Transaction Records | 5 years from transaction date | Regulatory / AML obligation |
| Gaming Activity Logs | 2 years from session date | Legitimate interest / dispute resolution |
| Support Communications | 2 years from last interaction | Legitimate interest / quality assurance |
| Technical / Device Logs | 12 months from session date | Security / fraud prevention |
| Marketing Preferences | Until consent withdrawn + 12 months | Consent |
Upon expiry of the applicable retention period, ovo99 will securely delete or irreversibly anonymize your Personal Data. Where full deletion is not technically feasible within routine system operations (for example, in encrypted backup archives), the data will be isolated from further processing and deleted at the next scheduled maintenance cycle.
ovo99 uses cookies and similar tracking technologies to operate the Platform, authenticate user sessions, prevent fraud, and analyze usage patterns. A cookie is a small text file placed on your device by a web server. The cookies we use fall into the following categories:
These cookies are essential for the Platform to function. They maintain your authenticated session after login, remember your language and currency preferences, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without breaking core Platform functionality.
These cookies collect aggregated, anonymized information about how Visitors and Members interact with the Platform — for example, which pages are visited most frequently, how long sessions last, and where users navigate from. This data helps ovo99 identify and fix technical issues, improve navigation, and optimize content layout. No personally identifying information is stored within these cookies.
These cookies remember choices you make on the Platform — such as your preferred game lobby view, recently played games, and responsible gaming reminder intervals — to provide a more personalized experience on return visits.
With your consent, ovo99 may use marketing cookies to measure the effectiveness of our promotional campaigns and to deliver relevant bonus offers based on your engagement history on the Platform. Marketing cookies are only activated where you have given your consent through the cookie preference center.
ovo99 employs a multi-layered security architecture to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. Our technical and organizational security measures include:
Despite these measures, no digital system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ovo99 will notify affected Members without undue delay and will take immediate steps to contain and remediate the breach.
As an ovo99 Member or Visitor, you hold the following rights in respect of your Personal Data. You may exercise any of these rights at any time by contacting our support team via the channels listed in Clause 16:
Request a copy of all Personal Data ovo99 holds about you, along with information about how it is used.
Request correction of any inaccurate or incomplete Personal Data held on your account.
Request deletion of your Personal Data where it is no longer necessary for the original purpose, subject to our retention obligations.
Request that ovo99 restrict processing of your data while a dispute or correction request is pending.
Request your Personal Data in a structured, machine-readable format for transfer to another service provider.
Object to processing of your data for direct marketing or legitimate-interest purposes at any time.
Withdraw any previously given consent for marketing communications or non-essential cookies at any time.
Request human review of any decision made about you solely by automated processing that produces significant effects.
ovo99 will respond to all valid rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case ovo99 will notify you of the extension and the reason for it. We will not charge a fee for reasonable rights requests; however, manifestly unfounded or excessive requests may be subject to a reasonable administrative fee.
To submit a rights request, please contact support via live chat or email (see Clause 16), providing your registered username and a clear description of the right you wish to exercise. We may need to verify your identity before processing the request to protect against unauthorized data access.
ovo99 does not knowingly collect Personal Data from individuals under the age of 21. The Platform is strictly for adults aged 21 and over. Age verification is conducted as part of the account registration process and, where necessary, as part of the KYC verification process.
If ovo99 becomes aware that Personal Data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the data, and — where applicable — report the matter in accordance with our obligations under applicable child protection regulations. If you believe that a minor has registered an account on the Platform, please contact us immediately via the channels in Clause 16.
The ovo99 Platform integrates third-party services to deliver game content, process payments, and support operational functions. These providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — operate under their own privacy policies in respect of data they collect directly through their platforms. ovo99 is not responsible for the privacy practices of these third parties.
The Platform does not contain links to external third-party websites for the purposes of this Policy. Any information you provide directly to a third-party game provider's platform (for example, via a chat function embedded within a live casino table) is subject to that provider's privacy policy and is outside ovo99's data controller scope.
Where ovo99 receives data from third-party processors (such as identity verification results or payment confirmation signals), that data is handled in accordance with this Policy and the contractual obligations ovo99 has in place with those processors.
ovo99 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When a material change is made to this Policy, ovo99 will:
Continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any amendment, you may request voluntary account closure in accordance with the Terms & Conditions. We encourage you to review this Policy periodically to remain informed about how ovo99 protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ovo99 handles your Personal Data, please contact our team through the following channels:
If you are not satisfied with ovo99's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority or regulatory body in your jurisdiction. ovo99 encourages Members to contact us first so we have the opportunity to resolve the matter directly and promptly.
Beyond the legal text, here are the practical measures ovo99 takes every day to keep your personal information safe, private, and fully under your control.
Every byte of data transmitted between your device and the ovo99 Platform is protected by TLS 1.3 encryption — the same standard used by major international banks. Your login credentials, deposit details, and personal information are never transmitted in plaintext.
All sensitive data stored on ovo99's servers — including your KYC documents, financial records, and account credentials — is encrypted at rest using AES-256, an industry-standard cipher used by government agencies and financial institutions worldwide.
Our rigorous Know Your Customer process confirms the identity and age (21+) of every Member before significant withdrawals are processed. This protects both you and the integrity of the Platform against fraud and unauthorized account access.
ovo99 supports two-factor authentication (2FA) for all Member accounts. Enabling 2FA adds a critical second verification step at login, ensuring that even if your password were ever compromised, your account remains protected.
ovo99 has never sold your Personal Data to third-party marketers and never will. Your information is used exclusively to operate your account, process your payments, keep you safe, and improve your experience on the Platform.
You can access, correct, download, restrict, or request deletion of your Personal Data at any time by contacting our 24/7 support team. ovo99 responds to all valid data rights requests within 30 days — no unnecessary delays, no runaround.
Your privacy is protected at every step. Join thousands of players across Jakarta, Surabaya, Bali, and beyond who trust ovo99 for a secure, world-class gaming experience.